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Shipping
A special shipping rate of €2.95 applies to a sample bag of kibble.Â
You can find the precise delivery times when completing your order. Generally: for the Netherlands and Belgium, if you order before 15:00 on weekdays, it will be delivered tomorrow. For the rest of Europe, shipping generally takes 2-3 business days.
VerdaDog will do everything possible to ship the ordered products within the specified delivery time. However, in exceptional cases, delivery may take a little longer depending on how busy the postal service is.
Your order will be shipped free of charge if it's €49 or more. If your order is less than this amount, a shipping fee of €5.95 will be charged.
Most orders are shipped with PostNL or DHL. If that is not possible, we may use FedEx, DPD or GLS.
We send all our parcels with traceable track & trace. As soon as your package has been shipped, you will receive a code by email to track it.
Would you like to change the delivery address after placing your order? Please contact us as soon as possible. We may still be able to change the address in time before the order is dispatched.
VerdaDog currently delivers within the Netherlands, Belgium, and Germany. We are working hard to expand this. Do you have a request for a country you would like to see added? Please let our customer service know.
Shipping costs for a Kwispel Subscription are the same as for regular orders. Do you order above €49? Then your order will always be sent for free, as long as you continue to order above this amount. Did you know that with a Kwispel Subscription you get a 5% discount on your regular order, and a 10% discount on all accessories?
We are very sorry to hear that your package has been delayed. We ask that you wait 3 days after the shipping date. If the package has still not been delivered by then, please contact us, and we will see how we can resolve this as quickly as possible.
We pack your order with care for both your dog and the environment. Wherever possible, we use reused boxes, and for accessories, we keep plastic to a minimum. For the kibble bag itself, we consciously choose fully plastic packaging rather than a cardboard-plastic combination. This prevents tearing, grease stains, and food waste, and ensures your kibble stays fresh and crunchy for longer.
Want to know more about our sustainability choices? Take a look at our sustainability page.
Returns
We're sorry to hear that you received a damaged product. Please contact us, and we'll see how we can resolve this for you as soon as possible.
Yes, you can register your return within 14 days of receipt. You can do this on our returns page.
You can register your order for return within 14 days of receipt. You can do this on our returns page.
Yes, you can register a return for (part of) your order within 14 days of receipt. You can do this on our returns page.
The product must be unused, undamaged, and clean. The seal must still be intact, due to hygiene and food safety. You also need the original proof of purchase.
No, for hygiene and food safety reasons, we cannot accept returns of products with a broken seal.
The cost of returning the item is at your own expense. The cost for this is €6.95. If you opt for a voucher instead of a refund, the return costs will be covered by us.
You can register your return on our returns page.
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